Financial Fraud Detection Accuracy Improved by 42%

Financial Fraud Detection Accuracy Improved by 42%

Brief and project description

A leading national bank partnered with us to automate their customer support services and enhance customer experience. The bank faced high operational costs due to large volumes of routine queries managed by human agents.

Our team developed and deployed an AI-powered chatbot designed specifically for banking operations to reduce support costs, improve efficiency, and provide 24/7 customer service.

Process

• Discovery & Requirement Analysis

  Conducted in-depth workshops with banking stakeholders to identify key user intents, security requirements, and integration needs.

• Design & Development

  Developed a Natural Language Understanding (NLU)-based chatbot with banking-specific training datasets, multilingual capabilities, and secure authentication features.

• Integration & Testing

  Integrated the chatbot seamlessly with the bank’s existing systems and conducted rigorous security, performance, and usability testing.

• Deployment & Optimisation

  Deployed the chatbot in production with continuous monitoring, user feedback analysis, and feature enhancements.

Key Outcomes

• Improved Response Time by 60%

• Enhanced Customer Satisfaction

• Reduced Customer Support Costs by 40%

• Seamless Live Agent Handover

If you're excited about solving complex problems with machine learning, enjoy working in a dynamic and forward-thinking environment, and want to help shape the future of AI — we'd love to hear from you.